The offer and the sale of products on our website ("atmosferaitaliana.it" and "atmosferaitaliana.com") are governed by these Terms of Sale.
The products purchased are sold directly by atmosferaitaliana.it ATMOSFERA ITALIANA S.r.l.("ATMOSFERA ITALIANA")
In compliance with national and international laws governing electronic commerce, our goal is to enable end users - potentially worldwide - to buy online Italian excellence food selected according to criteria of quality excellence.
Given that customer represents and warrants:
- to be of age
- whereas the same data provided for the implementation of the Agreement are true and correct;
The General Terms are governed by Italian law and in particular by Italian Legislative Decree No 6 September 2005 206 on Consumer Code, in particular the rules on distance contracts, and by Italian Legislative Decree No 9 April 2003 70 on certain aspects of electronic commerce.
The following General Terms and Conditions may be modified by ATMOSFERA ITALIANA without notice, in consideration of possible regulatory changes any new version of the General Terms will be valid from the date of publication on atmosferaitaliana.it and will apply to sales made after the new disclosure.
The following Terms of Sale do not regulate the provision of services or sale of products by anyone other than ATMOSFERA ITALIANA that may be present on site www.atmosferaitaliana.itthrough links, banners or other hypertext links.
The Terms of sale in force is considered expressly accepted by the Customer at the same time as he/she completes, following the instructions, the order form and send it electronically to the ATMOSFERA ITALIANA.
The order placed by the Customer shall be complete in its entirety.
Failure or improper transfer of data necessarily involves the inability to fulfill obligations established by any contract of sale concluded.
The order, if completed in its entirety and if accepted, will be stored in the database of ATMOSFERA ITALIANA for the necessary period of time as provided by law.
Since an order form can contain products of different kinds the delivery of individual products that comprise the same order may be different.
For this reason, except for what is stipulated by the Clause of Return Policy, the Customer undertakes to accept the possibility of delivery at different times, refusing to take this fact as a title of refund.
ATMOSFERA ITALIANA undertakes in accordance with the terms established by law, to promptly notify the Customer of any lack of product ordered and jointly, except as stipulated by the Clause about the Right of withdrawal, also undertakes to propose to the Customer reasonable alternatives.
ATMOSFERA ITALIANA will transmit to the Customer, by e-mail, a summary order (ORDER DETAILS).
The summary order will include information the information regarding the purchased goods: unit and total price and transportation costs provided.
ORDERS FOR WINES AND ALCOHOLIC PRODUCTS
The law of 8th November 2012 acknowledged the decree-law 13th September 2012 n/158, which declares that selling alcoholic products to minors is forbidden, therefore the Customer declares to have reached the age of majority.
The Customer also declares that the receiver of the alcoholic product has reached the age of majority too..
The prices quoted for each item offered for sale by ATMOSFERA ITALIANA on the site are public prices in Euro (VAT and package included) delivery costs excluded.
ATMOSFERA ITALIANA reserves the right to change prices listed on the pages of the website without notice. In the case of a price increasement that occurred after the acquisition of orders not yet shipped, ATMOSFERA ITALIANA applies the prices established by the website at the time of the order.
Orders shall not be binding on ATMOSFERA ITALIANA until payment in full is received. Payments must always include transport fees.
ATMOSFERA ITALIANA accepts payment by BANK TRANSFER, PAYPAL ACCOUNT, and CREDIT/DEBIT CARDS (VISA, MASTERCAD, AMERICAN EXPRESS, POSTEPAY, CARTA AURA etc.).
When paying by bank transfer, indicate the order reference number in the reason for payment.
When paying by credit card, financial information (eg, the number of credit card / debit card or expiration date) will be sent by encrypted protocol to PAYPAL or PAYPLUG which provide remote electronic payment services, without third parties access to them in any way.
Such information will never be known to ATMOSFERA ITALIANA.
In case of refund operation, following the excersise of the right of withdrawal, ATMOSFERA ITALIANA will put in place, through these banking circuits, the procedures necessary for the proper end of the repayment.
ATMOSFERA ITALIANA will release all tax documents with the goods delivered.
DELIVERY AND SHIPPING COSTS
Throughout Italy we deliver by express courier parcels up to maximum of 50kg.
We offer three types of service:
-STANDARD DELIVERY The best price
Within two working days, we deliver to your door or to your office, or wherever you like it.
PLEASE NOTE: Delivery times indicated, are related to normally accessible cities, with exception of islands and places where the national carrier must use of a local correspondent.
SHIPPING COSTS: (Tax included):
From zero to 20 kg of goods (packing included) the cost is € 9.90
From 20 kg to 30 kg of goods (packing included) the cost is € 10.90
From 30 kg to 50 kg of goods (packing included) the cost is € 15.90
(except where customs restrictions are in place for specific goods)
Throughout Europe, we deliver by express courier, parcels up to maximum volume of 50x50x50cm with a maximum of 20kg for delivery.
Within four or five working days, we deliver to your door or your office, or anywhere you like it.
Shipping costs depend on the weight of the package and the country of destination.
For this reason, the shipping costs are calculated automatically at the time of order and before payment.
Delivery times are for general guidance only.
ATMOSFERA ITALIANA will not be held liable for late delivery of goods caused by circumstances beyond its reasonable control.
Atmosfera Italiana commits unless otherwise expressly stated, to deliver the ordered goods to the carrier, within a maximum of 10 (ten) working days from the date of issue of the Order Summary.
Any shipping damage must be reported to the carrier upon delivery and promptly notified by e-mail to ATMOSFERA ITALIANA.
CLAIMS AND RETURNS
Complaints of any nature must be notified by e-mail within 8 (eight) days from the receipt of the products and must clearly state product code and name, order confirmation number, invoice number and date.
Returns, except as hereinafter stipulated in the Clause of Right of Withdrawal, must be approved by e-mail by ATMOSFERA ITALIANA, under conditions to be determined from time to time.
Every producer is responsible for the products that ATMOSFERA ITALIANA offers and sells on its website, as well as for the accuracy of the information on labels.
The picture may not accurately reflect the appearance of the product due to packaging changes/updates by the manufactures but the organoleptic characteristics of the product remain unaltered.
ATMOSFERA ITALIANA cannot be held responsible, under any circumstances, for changes in the external aspect of the pack decided by the manufacturer.
The photos of the products on the website are only intended to facilitate the recognition of the product by the customer.
The main features of the products are presented by ATMOSFERA ITALIANA within each product profile.
Images and colors may not exactly correspond to the real ones, for the effect of the Internet browser and monitor, therefore packaging forms and colors on the website must be considered indicative.
CONDITIONS OF USE
The producer on his own initiative could modify the ingredients contained in his products for reasons beyond ATMOSFERA ITALIANA control.
As a result, there may be discrepancies between the information entered on the label of the delivered product and those reported on the ATMOSFERA ITALIANA website.
ATMOSFERA ITALIANA invites its customers to always read the label, the warnings and the instructions written on the delivered product before consumption it.
ATMOSFERA ITALIANA disclaims any liability for misuse of products.
ATMOSFERA ITALIANA is not responsible for any damages, direct or indirect, suffered by the Customer for the abuse or misuse of the product, neglect, use and storage of the product in an environment unsuitable because of an excess of moisture, extreme temperature or other weather conditions.
Last update: 1/8/2020
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.