Dedicated to those who repent.
Dedicated to those who have changed their mind.
Dedicated to those who bought the wrong product for the wrong person.
The Client, within 14 (fourteen) days from the date of receipt of items purchased on atmosferaitaliana.it, without penalty and without giving any justification, may exercise her/his right to cancel her/his contract with Atmosfera Italiana S.r.l.
According to the provisions of the legislator, under penalty of validity, the right of withdrawal must be exercised by completing the appropriate form and sending it by registered letter with return receipt (with acknowledgment of receipt) to the following address:
Atmosfera Italiana s.r.l.
Via Caldera, 21
20153 Milano (MI)
DOWNLOAD THE FORM
The Customer will undertake to return the goods in the same box in which they were received, delivering them directly to Atmosfera Italiana or to a third party authorized by Atmosfera Italiana to receive the goods, without undue delay and in any case within 14 (fourteen) days from the date in which she/he communicated to Atmosfera Italiana her/his decision to withdraw from the contract pursuant to article 54.
The customer will only bear the costs relating to the return of the product.
Atmosfera Italiana undertakes to reimburse the sums already paid by the Customer who has exercised the right of withdrawal, free of charge and in the shortest possible time (maximum term established by the legislator: 14 (fourteen) days from the date on which the seller received the notice of withdrawal). However, Atmosfera Italiana reserves the right to suspend the payment of the refund until the actual receipt of the goods.
The same payment methods used by the Customer will be used for the refund unless the Customer has expressly requested a different method (for example a voucher for a subsequent purchase). If the returned goods have been paid by bank transfer, the Customer will be responsible for providing the bank details (account holder, bank name and IBAN) through which to obtain the refund.
In the event that Atmosfera Italiana does not find a correspondence between the recipient of the goods indicated in the "order detail" form and whoever made the payment for the purchase, the beneficiary of the refund will be the one who made the payment.
Pursuant to art. 59 of Legislative Decree 21/2014 and subsequent ones, the right of withdrawal is excluded for:
- Products specially packaged for the customer or clearly personalized.
- Products that are likely to deteriorate or expire rapidly.
- Sealed products that are not suitable for return for hygienic reasons or related to health protection or that have been opened after delivery.
The Customer is informed and accepts that the Products that "risk deteriorating or expiring rapidly" include all Food Products (including wines, spirits and beverages) as the characteristics and quality of these products may be subject to alterations also as a result of an inappropriate storage.
Therefore, for reasons of hygiene and customer protection, the right of withdrawal refers only to Products that can be returned and put back on the market without endangering the health of consumers (such as for example books, gadgets, pots, kitchen utensils, etc. .).
Last update: 1/8/2020